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Maybe It’s Your Expectations, Not Your Team

Mar 26, 2024

How to communicate, set expectations, and provide feedback to your team.

A common challenge new clients share with me is getting their team members to do what needs to be done. One of the most overlooked aspects of getting your team to do the right things is setting clear expectations. No ASK, No GET, right? If they don't know what the target is, how can we possibly expect them to hit it?!

If you don’t know who I am, I’m Scott Miller, and I’m the owner of I’m making these videos to help restoration business owners get more profitable, reduce the chaos, and build something they can sell for a lot of money when they are ready to move on.

Here’s a quick story to illustrate just how powerful setting clear expectations can be. I was once venting to my business coach about an employee who was underperforming. My coach asked me if I had clearly communicated my expectations to him. I realized I hadn't. After our conversation, I made it a point to sit down with the employee and outline exactly what I expected from him. His performance improved significantly. It was a lesson learned: clear communication can turn things around.

So, how do you set clear expectations? Here are a few steps to guide you:

  1. Communicate expectations clearly. Provide detailed instructions, offer support, and encourage open communication. Being available to clarify doubts is key.
  2. Set performance benchmarks. Establish KPIs to track progress and use a simple scorecard reviewed in weekly meetings to ensure everyone is on the right track.
  3. Provide regular feedback. Offer constructive criticism and recognize achievements. Consistency and fairness in applying standards across all team members are crucial for trust and teamwork.

Setting and communicating clear expectations not only empowers your team but also streamlines your operations, boosts performance, and contributes to the overall success of your restoration business. Remember, effective leadership starts with clear expectations and open communication.

Thanks for watching! If you found this video helpful, please hit the like button and subscribe to my channel for more tips and insights. And, if you're looking to dive deeper into how you can elevate your business, don't hesitate to book a call with me by clicking the link below this video.

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