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If You’re Not Setting Clear Expectations, This is for You

increase profitability restoration business sales coaching Oct 02, 2023

As a restoration business owner, setting clear expectations is crucial for maintaining smooth operations, keeping your team motivated, and ensuring customer satisfaction. But, it's not always easy to know how to communicate your expectations effectively. In this post, I’ll share some practical tips on setting and communicating clear expectations to help you lead your team to success.


If you don’t know who I am, I’m Scott Miller, the owner of I’m making these videos to help restoration business owners get more profitable, reduce the chaos and build something they can sell for a lot of money when they are ready to move on. I also am hopeful that you’ll watch this video and take action.

If you want to learn more about how I help clients, book a call with me by clicking the link BELOW this video.

Here are some key steps to setting clear expectations and ensuring they are well-communicated to your team:

  • Define your goals and break them down into smaller tasks.

Begin by establishing specific, measurable, achievable, relevant, and time-bound (SMART) goals for your business. This will help you create a clear vision of what you want to accomplish and provide your team with concrete objectives to work towards. Once you've defined your goals, break them down into smaller, manageable tasks. This will help your team understand their individual responsibilities and how they contribute to the overall success of the business.

  • Communicate expectations clearly.

 Ensure that you communicate your expectations to your team in a clear and concise manner. Provide detailed instructions and guidelines, and offer support and resources when necessary. Encourage open communication and be available to answer questions or provide clarification.

  •  Set performance benchmarks.

 Establish performance benchmarks and key performance indicators (KPIs) that allow you to track progress toward your goals. This will help you monitor your team's performance and ensure they are on track to meet expectations. Use a simple scorecard and review it in a weekly meeting 

  • Provide regular feedback and be consistent and fair.

Regular feedback is essential for keeping your team on track and making any necessary adjustments to their approach. Offer constructive criticism and recognize their achievements to keep them motivated and focused on meeting expectations. Apply the same standards and expectations to all team members, regardless of their role or experience. This will create a fair and consistent work environment, which fosters trust and encourages teamwork.

By setting and communicating clear expectations, you'll empower your team to work more efficiently, improve their performance, and contribute to the overall success of your restoration business. Remember, effective leadership starts with clear expectations and open communication. So, if you haven't been setting clear expectations, now's the time to start.

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