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Accountability's Ripple Effect

Accountability's Ripple Effect: Protecting Your A-Players and Business Growth

accountability business growth Dec 07, 2023

Today, let’s dive into a topic that many avoid but is so important for business growth: Accountability.


If you don’t know who I am, I’m Scott Miller, the owner of I specialize in guiding restoration business owners to become more profitable, reduce chaos, and build a valuable asset for the future. My goal is for you to take action—whether that means reaching out to me for a chat or implementing what you've learned.

Who in your company are you not holding accountable - it might just be one person who you’re letting off the hook or it might be your entire team? And while you're pondering that, think about this too: Who holds you accountable?

Key Points on Accountability:

  1. Accountability Starts at the Top: Lead by example. If you’re not holding yourself accountable, it’s tough to expect your team to be.
  2. Feedback Loops: Use "Like Best/Next Time" (LB/NT) sessions to keep lines of communication open. It helps identify strengths and areas for improvement.
  3. Protecting Your A-Players: Remember, your top talent takes note when others get a free pass. Keep everyone to the same standard to maintain morale and productivity.
  4. Visibility with Scorecards: Utilize a scorecard that clearly outlines key performance metrics. It provides a straightforward way for everyone to gauge whether they’re on or off track, adding an extra layer of accountability.

When there's a void in accountability, it's not just about an individual falling short. It's a ripple effect impacting the entire company. Projects get delayed, clients become disgruntled, and your reputation might take a hit.

Yet, there’s a subtler cost - your A-Players start to lose motivation and in some cases, they simply leave. They question why they're pushing so hard when others aren't held to the same standards. Trust me, your top talent has other options, especially in today’s employment market.

Imagine a culture where everyone, from leadership down, is committed and responsible. That's the real power of accountability. And one method I swear by is the "Like Best/Next Time" or LB/NT approach for regular feedback sessions.

If any of this resonates with you, don’t wait. Let’s talk. Let's work on strategies to elevate accountability within your team.

Here’s to your success and building a culture of accountability!

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