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Unlocking Success: 6 Questions To Improve Your Restoration Team’s Performance

Jun 01, 2023

Ask yourself these six questions to improve your team and their success.

Do you find yourself frustrated with the way your restoration team's operating and the results they are getting? As a restoration business owner, it's normal to feel stressed and overwhelmed when you're under pressure to get work done and get it done profitably. If this is the case for you, you’re not alone and there’s a way out. If you want to start turning things around, ask yourself these six questions: 

1. Have I clearly communicated my expectations and goals? Reflect on whether you have effectively shared your expectations for roles, deliverables, and results. Make sure your team members understand how their individual contributions support the company's objectives and overall success. It’s also important to make them aware of how their contributions and potential shortcomings affect the team, both positively and negatively. 

2. Have I established a system for accountability? Consider whether you have implemented a system to track progress and hold your team members accountable for their responsibilities. This could include regular check-ins, performance reviews, or project management tools.

"Develop a culture that stresses the importance of learning."

3. How do I celebrate successes and address challenges? Think about the ways in which you acknowledge and celebrate the achievements of your team members. Also, reflect on how you approach addressing challenges and areas for improvement, making sure you provide constructive feedback and support for growth. 

4. Am I consistent with my expectations and standards? Evaluate whether you are holding all team members to the same standards and expectations. Consistency is key in maintaining a fair work environment and ensuring that everyone is working towards the same goals.

5. Do I provide the necessary resources and support for success? Consider whether your team members have the tools, training, and support they need to succeed in their roles. If not, identify areas where additional resources or guidance may be needed. 

6. How do I create a culture of accountability and continuous improvement? Develop a culture that stresses the importance of learning. All team members should be learning all the time. Adding a short training component to your weekly meetings, reading a book together (on sales, leadership, or customer service), or going through a video series (John Maxwell has some great content - I'm a big fan of "The 17 Indisputable Laws of Teamwork"). Reflect on the steps you take to foster a culture that encourages team members to take ownership of their work, learn from their mistakes, and continuously strive for improvement.

By asking yourself these six questions, you can better understand your role in fostering a positive work environment, setting expectations, holding your team accountable, and celebrating successes. Remember, as a restoration business owner, you have the power to be a leader and build a strong, healthy workplace culture. If you want to learn more about how I can help you address these issues and improve your business, click this link to book a call with me. I'm looking forward to working with you and helping you to get your business in the best shape it has ever been in.

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